VMC3030 change batteries message, but still wont work

[Vrcompanions]

I've replaced the batteries with new non-rechargeable after trying several of my other rechargeable batteries that work in my 3 other cameras.  I've tried to re-synch and it just comes back with the status to change batteries.  I think the camera is faulty, but want to try all other avenues first. 

Any help would be greatly appreciated.

[jguerdat]

Try both the app and web client to see if one works.

[Vrcompanions]

Thank you for the suggestion, but that didn't work.  I've given up on the camera.  I believe it has failed.  I've tried connecting it to the base station a number of different ways, including sitting it right next to the base station, removing the camera and adding a new one, different batteries, etc.  It just doesn't seem to be able to connect.