VMC3030 EOL offer doesn’t accept my email address

[JCAP]

I have several model VMC3030 cameras, and when I input my email address for the EOL offer it was not recognized. 

I have had an account for several years and I want to know how to proceed from here to get in on the offer.

[StephenB]

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@JCAP wrote:

VMC3030 EOL offer doesn’t accept my email address

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Are you in the US?

Are you using the email address for your account?

[JCAP]

Yes, I am in the United States and yes, I am using the correct email for the account.

[StephenB]

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@JCAP wrote:

Yes, I am in the United States and yes, I am using the correct email for the account.

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I'm tagging the mods ( @JamesC and @ShayneS ) in case they can help.

[JamesC]

JCAP,

I've opened and escalated a ticket with the care team detailing the information you've provided here in the community. An agent will reach out to you with a status update as soon as possible.

JamesC