VMB4540r3 hub: Cameras show offline/rebooting but feeds still available

[abraxasbob]

This one has me scratching my head. This is my setup: I have two homes each with an Arlo hub and 3 cameras (6 total). I use an iPhone with the Arlo app, my wife has a Samsung with the Arlo app and I added her as a user, and I use MyArlo.com on my desktop.

Here is the problem: On my phone when I go to 'Devices' the cameras for my second home each say "offline" and I can't get live pictures. That hub says it's online and appears to be feeding the cameras motion activated stream, since I can go to 'Feed' and see recorded stuff from those cameras. My primary home cameras and hub are fine

On MyArlo.com, same issue except the cameras say they are "rebooting"

On my wife's Samsung, everything is PERFECT! She can see feeds and live streams.

I have tried restarting the hub several times with no luck

Any suggestions? I won't be back to the second home for two weeks so can't do anything physically until then

Thanks in advance!!

Bob K.