Arlo|Smart Home Security|Wireless HD Security Cameras
× Urgent: Activate Two-Step Verification
Arlo requires all users to activate two-step verification by Oct 31st, 2020 to continue to access your recordings, devices, and account.
Please enable this feature now. Learn More.

VMB3000 power light is solid green, the internet solid amber

Reply
Discussion stats
  • 1 Reply
  • 187 Views
  • 0 Likes
  • 2 In Conversation
Highlighted
Follower
Follower

Hi, I'd be grateful for any help you can offer.  I have a VMB3000 base station.  No matter what I try, the power light is solid green, the internet solid amber, and the cameras solid green. 

  • I have tried 3 different ethernet cords and tried swiching around the port each is plugged into.  Other wired devices are working fine. 
  • I have cycled the power of the modem and the base (tried the base first and also tried the modem first)
  • I have factory reset the base, sticking a pin in the back until the lights flashed.
  • I recevied a brand new modem yesterday but that did not help.  The installer did not have any suggestions either.

I am using AT&T and an Arris wireless modem.  Any ideas?  I really appreciate any help you can offer.

Model: VMB3000 | Arlo Base Station
Highlighted
Guru Guru
Guru

I suggest contacting Arlo support: https://www.arlo.com/en-us/support/contact.aspx