Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.
Arlo Community

VMB3000 power light is solid green, the internet solid amber

Reply
Discussion stats
  • 1 Reply
  • ‎2019-09-01 08:04 AM
  • 769 Views
  • 0 Likes
  • 2 In Conversation
jerbauer
Follower
Follower
‎2019-09-01 08:04 AM

Hi, I'd be grateful for any help you can offer.  I have a VMB3000 base station.  No matter what I try, the power light is solid green, the internet solid amber, and the cameras solid green. 

  • I have tried 3 different ethernet cords and tried swiching around the port each is plugged into.  Other wired devices are working fine. 
  • I have cycled the power of the modem and the base (tried the base first and also tried the modem first)
  • I have factory reset the base, sticking a pin in the back until the lights flashed.
  • I recevied a brand new modem yesterday but that did not help.  The installer did not have any suggestions either.

I am using AT&T and an Arris wireless modem.  Any ideas?  I really appreciate any help you can offer.

Labels:
0 Likes
Reply
Message 1 of 2
769
1 REPLY 1
StephenB
Guru Guru
Guru
‎2019-09-01 11:15 AM

I suggest contacting Arlo support: https://www.arlo.com/en-us/support/contact.aspx

0 Likes
Reply
Message 2 of 2
758
Related Labels
Discussion stats
  • 1 Reply
  • ‎2019-09-01 08:04 AM
  • 770 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.