VMB3000 basestation no longer connecting to H7 cameras after FW release on May 16

[jcc-arlo]

H7 cameras are no longer connecting to VMB3010 latest release (Arlo Base Station VMB3010 - 1.16.5.7_1010_e1af04c- 16th May 2021). H11 camera still connects. No improvement after basestation reset or basestation power cycle - H7 still not connected, H11 reconnects as normal. Any suggestions to fix?

[jcc-arlo]

Clarification: problem occurred after latest basestation update on May 16.

[Rlocust03]

Hi, I have the Arlo Wire free Netgear VMB300 model. It’s not detected by the App for some reason. I’ve got 3 green LED’s on the base station but no detection via the App. Something else to note, while the base station showed an internet connection on the base station, the back of the router showed an amber LED at its connector. How is this possible? Well any help would be greatly appreciated thanks.

[jguerdat]

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@jcc-arlo wrote:

H7 cameras are no longer connecting to VMB3010 latest release (Arlo Base Station VMB3010 - 1.16.5.7_1010_e1af04c- 16th May 2021). H11 camera still connects. No improvement after basestation reset or basestation power cycle - H7 still not connected, H11 reconnects as normal. Any suggestions to fix?

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Are you saying that you performed a factory reset? How did you do this? Did you also remove all devices from Settings, My Devices?

[jguerdat]

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@Rlocust03 wrote:
Hi, I have the Arlo Wire free Netgear VMB300 model. It’s not detected by the App for some reason. I’ve got 3 green LED’s on the base station but no detection via the App. Something else to note, while the base station showed an internet connection on the base station, the back of the router showed an amber LED at its connector. How is this possible? Well any help would be greatly appreciated thanks.

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With 3 green LEDs, that means the base is already claimed on somebody's account. If it's yours, remove it from Settings, My Devices and hold the reset button until the LEDs flash amber. Let it reboot to green LEDs for power and internet. Camera LED should be off or amber. Try claiming it again.

[jcc-arlo]

I reset using the mobile app reset function. I also power cycled the basestation. I have not removed all devices as the H11 camera works correctly. The H7 cameras all show a blank screen with a rotating circle in the middle. They do not show any of the characteristic screens of not synced or dead battery.

[Dholly]

Same problem but mine are H11 ARLO cameras. My ARLO pro works but that’s it!

[jguerdat]

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@jcc-arlo wrote:
I reset using the mobile app reset function. I also power cycled the basestation. I have not removed all devices as the H11 camera works correctly. The H7 cameras all show a blank screen with a rotating circle in the middle. They do not show any of the characteristic screens of not synced or dead battery.

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There is no mobile app reset function. There's a reboot which effectively does the same thing as the power cycle you also did and also a remove device selection which would cause you to have to claim the base again as if new. A reset is not the same thing as a reboot.

[jcc-arlo]

You are correct - the mobile app has a restart function, not reset. In any case, neither restart nor power cycling resolves the issue.

[Dholly]

Anyone have any success in getting H7 cameras back online?

[Dholly]

Correction, it is the H7 cameras that aren’t working.,.

[jguerdat]

Try removing and resyncing a camera to see if that helps.

[jcc-arlo]

Removing & resyncing all the H7 cameras resolved the problem.

However, since I was away from home when the problem occurred, I was without camera access until I returned. This is another example of the unreliability of this Arlo system - a firmware update pushed out that requires manual resyncing of cameras is poorly thought out . There should be a notification of the potential outage & a means for the customer to defer the update. I have a low opinion of the Arlo system based on my experiences & will not be purchasing one in the future or recommending it to friends. A security camera system must be reliable.