Arlo|Smart Home Security|Wireless HD Security Cameras

VMB 3010 With 3 Wire Free Cameras Going Offline?

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Johnedearborn Initiate
Initiate

Equipment is at remote location. 2 H11 cameras report that the Base Station is offline. The H7 camera is connected and permits a live feed. 

I have tried restarting the base station - results in the same status after the restart.

All batteries are above 90 percent

all cameras and base station report firmware up-to-date. 

I’ve visited the remote site (summer home) and re-synced the cameras. They all come back on line but at some point - usually a few weeks later - the condition repeats.

 

Model: VMB3000 | Arlo Base Station
ShayneS Arlo Moderator
Arlo Moderator

Johnedearborn,

 

How long have you had the system running before the issue appeared? Are all cameras appearing offline at the same time?

Johnedearborn Initiate
Initiate

I purchased the original system about 2 years ago. (Base & 2 cameras - H11). This spring I purchased an additional camera and received the H7. This is when I noticed the issue starting. The H7 retains (or reestablishes) the connection. And the 2 H11s do not. The remote location is 100+ miles away. Repeat visits to re-sync cameras are not practical. 

Model: VMB3000 | Arlo Base Station
Guru jguerdat Guru
Guru

When you get a chance, swap cameras around to see if it's the location that's the issue.