Upgrading from vuezone camera to Arlo camera

[Danny357]

I don't know what to do I never received the email to upgrade to Arlo I am a existing vuezone customer I have 3 cameras . Just found out in the end of 2017 my camera will no longer work how could I get a discount now could anyone help me could I still get a discount now or am I to late .

[JamesC]

Danny357,

I will reach out to you in a private message to gather more information on this topic.

JamesC

[ATaylor85]

I didn't receive an email but wanted to take the refurb offer. I sent an email but haven't heard back.

[PabloVidal]

Hi James C, I'm in a similar situation and just realized my Vuezon won't be working after Dec...how can I fix that? Or get a good offer to upgrade? Thanks

[Danny357]

Don't worry I spoke with vuezone customer service I was told I don't need to worry allot of vuezone customer reach out to them complaining about service being drop on December . Vuezone have said they will continue working with the old cameras I purchased 4 more camera .

[Danny357]

Go to eBay if you want to purchase more camera many people don't know vuezone will continue to work with the old system and they selling the camera for cheap.

[vnguyen251]

Hi,

Can you also send me information on upgrading from VueZone to Arlo?  Otherwise, I will just go to Ring.

Thanks,

Van

[JamesC]

vnguyen251,

Upgrade eligibility emails are sent out in batches periodically by the marketing team. Keep an eye out for an email regarding upgrade eligibility.

JamesC

[itsalyuk]

I never got an email about an upgrade from VueZone to Arlo. I was wondering if it's still available. I have 2 base stations and 4 VueZone cameras.

Thanks.

Igor

[JamesC]

itsalyuk,

Keep an eye out for promotional emails from Arlo. If you are eligible for an upgrade offer, an email will be sent to you with details.

JamesC

[grgguy]

Call up customer service and ask. That's what I did. I had a Vuezone setup with 2 cameras and was able to upgrade to a 4 camera system at a ridiculously low price. The system I received was refurbished. However I haven't had any problems. Also it's a night and day difference between the Arlo cameras/system and App vs. the Veuzone cameras/system and App. The Arlo Setup is so much better.

[itsalyuk]

I have try to call 877-235-7693 and it was technical support guy, he told me that he does not know about any discounts. Is there any other number that I can call?

Thanks.

Igor

[jguerdat]

EVERYBODY - STOP GOOGLING SUPPORT NUMBERS!

The only valid support can be contacted by using the Contact Support link at the bottom here.

[Vincestanley]

JamesC I too did not receive an upgrade email.  Two base units - 10 cameras.  Fresh 1 year service back in September.  Interested in upgrading to Arlo.  Use IPad app 90% of the time. Well at least I did... need help. 

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