Updated App is total trash and you expect me to add another subscription for the 2nd home now?

[kpatt2006]

I definitely made the mistake of updating the Arlo app recently. What a disaster. I think the biggest disaster is that it removed my 2nd security system location. I have another property with 4 cameras and a base station. Now, everything is under the home location, even the 2nd base station. I tried adding another location to move those 4 cameras under the way it was, BUT IT WANTS ME TO GET A WHOLE NEW SUBSCRIPTION? This can't be right. I didn't really just update an app and now being hustled for an extra $13 per month to have the privilege of using the products I was already using just fine before the update....am I???

[StephenB]

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@kpatt2006 wrote:

I tried adding another location to move those 4 cameras under the way it was, BUT IT WANTS ME TO GET A WHOLE NEW SUBSCRIPTION? This can't be right. 

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FWIW, this was always in the terms of service.  But the app didn't enforce it, so generally it was ignored.

That said, personally I think Arlo shouldn't require an additional subscription until you add a third location.

[kpatt2006]

Really? That's interesting. I was even talking to an arlo rep when I setup the 2nd location 2 years ago and subscription plan for all the cameras, and he never mentioned needing a completely separate plan for the 2nd address and base station. Instead of paying arlo more money, I think I'll just get rid of all the arlo equipment and give my money to a better company. Blink seems to be mentioned a lot on here for one plan that includes all locations and cameras. Or Eufy, which has really good reviews and good prices.