Arlo|Smart Home Security|Wireless HD Security Cameras

Update App show no recordings when motion detected but get notifications

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LA_phx
Aspirant
Aspirant

recently had App update as Version 2.7.4_25567 released March 25, 2019 (have Android/Samsung S8) (firmware 1.125.11.4_29092). 

 Add-on camera does not show the recordings after motion detected but do get the notifications. 

Restarted the Arlo device, turned off/on the camera itself, any idea why no recordings are present?

3 REPLIES 3
jguerdat
Guru Guru
Guru

Which notifications - push or email? Is there a filter set in the library? The funnel icon at the top should be empty, not filled.

LA_phx
Aspirant
Aspirant

Push Notification

I never had to mess with the filter. I am seeing a solid green funnel. what does that indicate?

jguerdat
Guru Guru
Guru

It means a filter has been set which will exclude recordings not from the selected cameras. This is frequently caused by clicking on the numbered circle for a camera in the Devices tab.

 

To clear it, click on the icon and reset/save.