Unable to set up my Netgear/Arlo

[Dimebag5150]

When I try to set up my system I get message we are unable to claim this device. To get help,please contact Arlo Support atsupport.arlo.com I have tried that and have got no help I would be very grateful for any help thank you for you Time I think

[Dimebag5150]

I am trying to post my message and can't

[manfredz]

From what I understand you need to open a case with support, forum can't help you.  What did you mean support was unable to help?

[Dimebag5150]

I was unable to get anyone to talk to me at support

[jguerdat]

It's possible no one was manning the phones or chat.  Did you use the Contact Support link at the bottom here?  There's more than one way to initiate contact.

[JamesC]

Dimebag5150,

You can open a support case here: http://www.arlo.com/en-us/support/contact.aspx

If you need further assistance, please let me know. I would be happy to help.

JamesC

[Katie529]

I have received the exact same message.

I also opened a support ticket yesterday & still haven't received any response.

I have called, & provided my information to technical support & then once Tech support receives my information, suddenly the seconds later phone disconnects.
I was assured each of the 6 times that I spoke with someone that if the call disconnected that they would call me back within a few minutes.

That's been a few hours ago, & yet, I still haven't received any information for steps to correct this problem.

[Katie529]

Just to be clear,
"I'm continually receiving the message of unable to claim this device, contact Arlo support"!

[Katie529]

I've been trying to set this up for a few days now, so please help!!!

[JamesC]

Katie529,

I have reviewed your case and it appears the issue has been resolved. Please let us know if you are still experiencing any issues completing set up.

JamesC