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Unable to login the Arlo account on my PC browser or phone

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Press14English
Aspirant
Aspirant

I can't log in to my Arlo account using my PC's web browser. I have tried the most recent and Arlo-supported version of Firefox, IE, and Chrome (which Arlo says works with any version BTW), and nothing. I have enabled cookies, updated Flash, allowed Flash to run, cleared my cache, reset browser to default settings, restarted my browser, and restarted my computer. I have attempted to log in from multiple different networks from multiple different computers, and still, I can't get access (except through my phone app). Half of the time, I click on links and buttons on the support page, and those don't work either.  I have read posts in the community and many people experience the same problem.  I have yet to see one solution posted that works.

 

Idea: Fix your website.

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Press14English
Aspirant
Aspirant

Additional note: a long chat with customer support did not solve the issue.

JessicaP
Arlo Moderator
Arlo Moderator

Hi @Press14English,

 

Make sure to check with your home WiFi/Ethernet network and your anti-virus program to ensure there are no problems when logging on to your Arlo account or accessing the website.

jguerdat
Guru Guru
Guru

If you're using Kaspersky, do a search here on it for solutions. It's blocking access to arlo.netgear.com.