Trouble loading arlo cameras when motion is detected

[Arloguthrie]

Hello,  I recently ( 2months ago) Installed the arlo wireless system with three active cameras.  This is to monitor movement of an elderly person in the evening.  Sometimes I will get the alert email, but it might take more than a minute to load the live picture.  Although it has not been a problem yet, the delay in loading could be critical if there is a fall.  It has gone off line once, which required me to drive to the residence to re-boot the system.  It is hooked up to a 2.4g modem.  I have been able to view movement over 70 miles away, but at times it takes too much time to load the live image.

I would appreciate anyone who may have found a resolve for this problem.  I really prefer that I can load real time pictures consistently.

any suggestions or feedback would be greatly appreciated. 

Thanks in advance to the community 

arloguthrie

[JamesC]

Arloguthrie,

When you notice the issue, are you using the mobile app or the web client? Do you see the same behavior on both?

JamesC

[Arloguthrie]

It is when I use my mobile app.  I do not usually access my home computer.  I did set it up for future use though.

Now, It seems with my basic subscription, that I get motion alerts, however no video is recorded....I usually delete the video after each viewing.

Am I doing something wrong? 

I have reset the base station once already, but lately it seems to take over 30 sec. to load the live images.  and now no recorded video.  Could I possibly have gone over the alotted storeage even though I delete everything? 

I am getting confused to say the least.  I cannot even find an area that tells me how much storage is used.

Thanks for you help.

[JamesC]

There was a temporary limitation displaying thumbnails and videos the Arlo library. This issue has been resolved. Please contact customer support if you have any questions.  Thank you!

JamesC

[Arloguthrie]

I realized the issue with the library resolved itself later in the PM. I still have intermitent issues with the live feed loading. Sometimes it takes over 1 minute.

[Arloguthrie]

Sorry James, thank you for the assistantance.

[JamesC]

Arloguthrie,

This could be due to data speeds on your mobile device. Do you notice this more when using 4G/LTE data or do you also see the same behavior when connected to WiFi?

JamesC

[Arloguthrie]

James, i always use the system with my wifi at home. When i am out of the area using my 4g/lt.e i usually have a wuick response. The other day i was close to 90 miles away and was able to view live action perfectly. Maybe i should plug the base unit into the 5gh port. Is that really necessarythanks again. Im not too network savy as youcan tell. Lol

[JamesC]

Arloguthrie,

The Arlo base station connects via ethernet, not wireless. Who is your ISP and what are your download and upload speeds?

JamesC