Total Battery failure across multiple cameras

[DavidSt]

All my cameras went down at the same time when I was away. I had checked battery status before I left. Rebooting the base statIon didn’t help and none of them would synchronise. I had received no alert to tell me any of batteries was low (unfortunately we got burgled when they were down) New Battery brought one camera up and I immediately got an alert that this battery was low on power (possibly an old set I kept just in case). Why can I lose all cameras at I assume the same time and also why no alerts. It worries me that I can’t trust the cameras any more

[TomMac]

It sounds like for some reason the base went down,,,

when this happens you lose the cameras and they drain at a faster rate than normal trying to resync.

I recommend a UPS on the base unit , esp for remote locations.

[Thilland]

This sounds very similar to what is happening to mine.  I now have one camera that refuses to sync to my base after a factory reset.  I went 4 years without issues, now the entire system is garbage. 

[jguerdat]

Have you used the Contact Support link at the bottom here? Even out of warranty questions will be answered for free.

[Thilland]

I had reached out to the teach support.   After 3 months and 8 emails, I was being told the same 3 steps over and over.  Unplug the base, change batteries, resync the camera.  There was nothing done to help looking into the issue.  Once I asked why we were just going through the same loop, they responded saying they have tried everything they can.  They never asked for firmware versions or camera types.

[Smygen]

Same here. First all four cameras drained out when we was not at home. Now I have bought new batteries and one camera won't connect. Is arlo team make soma awful upgrades to our systems or what? I think this system is garbage now and have to seek for something i can trust.