Timeline Full Screen Mode STUCK! Android App

[Pucksterpete]

Hello,
I am having trouble within the Arlo app when using Timeline & full screen mode.
When going to full screen mode within Timeline, I am unable to move around or zoom in or out. I am stuck at this area.
See screen shot attached
The problem started about 2 weeks ago, before that it was fine.

[ShayneS]

Hi @Pucksterpete

Are you still experiencing this issue with your Android app & the timeline?

[Pucksterpete]

Hello, Yes I am

[ShayneS]

I have a few additional questions

• Can you provide a screenshot of this issue
• What version of the Arlo app are you using
• Which version of Android OS are you using

Thank you

[Pucksterpete]

Hi,

The screenshot is attached in my first message on here

Arlo app ver 3.1_28345

Android ver 8.0.0

[ShayneS]

Do you have a case number with support regarding this issue? 

[Pucksterpete]

I do

Case # 42380030

[ShayneS]

@Pucksterpete

I see you are currently in contact with your support agent. Please let me know how it goes and I will be here to assist. 

[Pucksterpete]

Thanks, I will keep you posted

[Pucksterpete]

Here's a short video of the problem

you will see what happens when going to full screen mode within Timeline, I am unable to zoom in/out, plus the view is cut off, because of large white bar at bottom of screen.

https://streamable.com/y0761w

[Pucksterpete]

Hi ShayneS,

I haven't had any suggestions from support on resolving the issue I am having.

Do you have ideas?

Tnx

Pete

[Pucksterpete]

Hello,
I tried the zoom feature within Time Line in full screen mode on my wife's Android phone as well, same problem.
For accessing Time Line on WEB application and using zoom feature it works fine.

When watching the video you can see that once in full screen mode the top part of the picture is cut off and I unable to move around the screen when zoomed.  Plus once you exit full screen mode the current view the top is still cut off.
Here is another video of the problem showing it in fullscreen mode when rotating the phone.

https://wetransfer.com/downloads/552b3c124860cad0b839e88893a22a4c20210423110507/8ab4aa274be4a3a737e1...

on youtube also

https://youtu.be/rKLsGE3Vt3Q

[ShayneS]

HI @Pucksterpete

I have escalated your case & someone from support will be reaching out to you as soon as possible. I have provided your escalations number here: 42443275

[Pucksterpete]

Thank you very much I appreciate it

[Pucksterpete]

Hi ShayneS

I just wanted to let you know that the problem I was having seems to be fixed with the latest Arlo App Update 3.2.2

Unfortunately, I never had anyone from Arlo Support contact me and give any suggestions on a possible fix.

I just saw that the problem was gone after I did the update for the app.

Thanks for your help though

Pete 

[ShayneS]

I am glad it is fixed. Please let me know if you have any other questions and I will be here to assist. 

Thanks