Arlo|Smart Home Security|Wireless HD Security Cameras

Thumbnail shows person triggering motion but don't see it in video

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bbentlin Follower

I would like the video that is saved to my library to include the thumbnail that is sent to my phone in the notification.  The thumbnail had the person triggering it, but the video didn't....or have the ability to go back a few seconds to see right before the triggering event.

Model: VMC3030 | Arlo Wire-Free Camera
JessicaP Arlo Moderator
Arlo Moderator

Hey bbentlin,


Have you tried optimizing the motion detection to see if that helps show the person who triggered the motion through the video? You can read here on how to optimize motion detection on your Arlo camera: How do I optimize motion detection for my Arlo camera?