The new app update is causing my cameras and base station to go offline.

[rezasadeghi]

Hi Arlo Support Team,

Since the recent Arlo app update, my cameras and base station have been going offline frequently. This issue began right after the update and has made the system unreliable.

I also recently added three XL Essential Outdoor Cameras to my setup, and I’m not sure if the issue is related to the new devices, the update, or both.

To temporarily restore functionality, I’ve had to close and reopen the app multiple times, which is inconvenient and not a long-term solution.

Please advise on how to resolve this issue at your earliest convenience.

Best regards,

[BrookeN]

Is it just your indoor camera that you are seeing offline or all the cameras going offline. Looking into the account I do see all camera's are online except the indoor one. 

[rezasadeghi]

Thank you for your response. Currently, the cameras appear to be online; however, as I mentioned, the application occasionally requires multiple restarts to display the camera feed. The cameras seem to be functioning, but the application and web interface are intermittently unable to connect. This issue usually resolves itself after several restarts of the application, but the problem occurs randomly and not consistently.