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Easy setup....yeah, 4 hours later and still no working arlo. The power light and internet light are both green. But the app and website never find the base station. Non existent support after spending over $400. This web based support sucks, as I've seen at least a dozen other users with the same issue and never getting resolved. I'm only gonna give this until tomorrow and then a amazon return is going back and I'll buy something that has an "easy setup". Phone support for this product....hahahahaha, called the number on the box and waited an hour on hold and hung up. wasted my time and money with lousy product that sounds like it should still be in beta testing.
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The app won't work until you've used WiFI or Ethernet on the same network as the router to set things up with a web browser. Cell service won't suffice.
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chicagoslim,
I apologize for the frustration you are experiencing with the setup. It seems you are following the correct steps to setup a new account and have performed a simple reset of the base station by pressing the reset button. Please consider a complete factory reset of the base station by holding the "sync" button and the red reset button until all lights on the base station flash amber. Allow the base station to power cycle and the power and internet LED's to return to solid green and try performing the new system setup again. Please let me know if you are still having trouble!
JamesC