Subsription not shown in overview

[Yasmin_76]

I want to cancel my subscription, but my current plan isn't shown in the overview. What should I do?

[ShayneS]

Hi @Yasmin_76 

I don't see an Arlo subscription associated with the email address to this username. You currently have the basic plan with 7 day free cloud recordings. Are you trying to close your account entirely ? 

[Yasmin_76]

That sounds strange, as the money (39 SEK) has been taken from my credit card and the receipt has been sent to this email address. Yes, I'm trying to close the account.

[ShayneS]

Hi @Yasmin_76 

You can permanently delete your account by following this how-to article here. 

[Yasmin_76]

Hi, 
I still use my doorbell and want to keep it, but that is not connected to the subscription. How should I proceed? 

[ShayneS]

I have escalated your case & someone from support will be reaching out to you as soon as possible.

[Yasmin_76]

I have upgraded all my cameras to newer models. I bought them from Verisure and the cameras are integrated into their system.

 

During installation, Verisure said that my old account would be closed automatically, but this has not happened and money continues to be debited every month.

 

I no longer use that email address and I do not know the password linked to the account. In other words, I need your help to close the account.

 

Please note that the account  should remain active as it is used via Verisure.

[ShayneS]

Did the support team reach out to you? If not, can you please Private message me with the best email address?

[Yasmin_76]

You can reach me at 

[StephenB]

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@Yasmin_76 wrote:

You can reach me at x

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Please don't post personal information in public forums.

Shayne suggested a private message - sent via the envelope icon in the upper right of the forum page.