Subsription not shown in overview

[Yasmin_76]

I want to cancel my subscription, but my current plan isn't shown in the overview. What should I do?

[ShayneS]

Hi @Yasmin_76 

I don't see an Arlo subscription associated with the email address to this username. You currently have the basic plan with 7 day free cloud recordings. Are you trying to close your account entirely ? 

[Yasmin_76]

That sounds strange, as the money (39 SEK) has been taken from my credit card and the receipt has been sent to this email address. Yes, I'm trying to close the account.

[ShayneS]

Hi @Yasmin_76 

You can permanently delete your account by following this how-to article here. 

[Yasmin_76]

Hi, 
I still use my doorbell and want to keep it, but that is not connected to the subscription. How should I proceed? 

[ShayneS]

I have escalated your case & someone from support will be reaching out to you as soon as possible.