Subscription

[ajessee]

I have been a loyal customer and have many cameras around my house. I have had a subscription for several years and recently the credit card that has been used for my account was updated. I added that card to may account and it says the card is in the system however it will not allow me to delete the old card. I have now tried for over a month to talk with a live agent and continue to get a bot that sends me instructions that will not fix my problem and the chat says I'm not entitled to a live agent. Is there any other way to speak with a live agent?

[StephenB]

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@ajessee wrote:

Is there any other way to speak with a live agent?

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If you are in the US or Canada, you can call  1-877-427-5680 between 6:00 am and 8:00 pm PST

[BrookeN]

I can help you as well. Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.