Subscription suddenly stopped

[Tiina5285]

My subscription stopped and I cant contact anyone to get my subscription back. I have been a customer for 5+ years... and I tried several times to resolve the subscription issue and now I cant even talk to anyone because I do not have an active subscription. extremely frustrating. There is no phone number to call and no live person to chat with without a subscription... by my account wont let me re-subscribe. And prices have increased... fun

[BrookeN]

Hi, I would be more than happy to assist you. Can you please dm me a callback number as well as a good number to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

[Tiina5285]

Your instructions to DM do not work for me. 

[StephenB]

---

@Tiina5285 wrote:

Your instructions to DM do not work for me. 

---

The envelope icon is here:

The setting to turn the feature on is here:

[BrookeN]

Thank you for providing that information @Tiina5285 . I have reached out to support, someone will be reaching out to you as soon as possible. 

[Tiina5285]

im still having issues with this... you called while I was at work. then emailed me with links that do not work (I tried clicking and copy/paste, it just sends me to the home page after signing in). this is a true mess. your lack of support is extremely frustrating, why cant I just call you? or do a live chat with you? 

[jguerdat]

Lengthy links get truncated. Try right-clicking (or long press) on the link and use copy URL. That should get you the full link.

[BrookeN]

I have re-escalated this to support, they will reach out to you as soon as possible. Please be on the lookout for their call.