Subscription issues

[lip1317]

I have tried MULTIPLE times to contact customer to no avail. I had paused my subscription with Arlo over a year ago as I was moving houses and due to our circumstances, it was going to take us almost 2 years to finish moving. However, I liked my cameras and had every intention of re-installing them once we moved into our new house. Then in May of 2025 they attempted to charge me a yearly fee for devices that I was currently not using. My bank even sent me a fraud alert regarding the charge. I spoke with Arlo support at that time, who agreed to cancel my account, and I would re-enable it later this year, or early 2026. After they agreed to cancel my account, and assured me they would not charge me, I removed the fraud alert from my bank. Then, about 3 weeks later they charged me anyways! I have attempted to contact Arlo several times since then and have not received an email, call, text or anything in response. Their chat also just completely ignores me. I've now been forced to dispute the charge with my bank. What an absolutely despicable company.

[BrookeN]

I want to start off by saying how sorry I am for the frustration you have faced regarding your subscription. I would be more than happy to have someone look into this for you. Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off. 

[BrookeN]

Thank you for your message, I have reached out to support. They will be contacting you as soon as possible.