Issue After Changing Email Address – Cameras and Plan Missing

[MarcGoe]

Dear Arlo Support Team,

I recently attempted to change my email address from mailadress#1 to mailadress#2
It appears that I had previously created an Arlo account using the mailadress#2 address.

When I tried to return to my original mailadress#1, I discovered that:

all my cameras are gone

I no longer have access to my CVR plan

I cannot access my devices at all

It seems that my account data is missing or has not been restored correctly.

I kindly request your assistance to either:

restore my original account with all devices and my CVR plan, or

transfer my devices and plan to the @2 email address.

If you require any additional information or identity verification, I will be happy to provide it.

Thank you very much for your help.

Kind regards,

Marc

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.