Spark fibre with spark business gateway won't let arlo work

[Grace-auto]

Hi there just got fibre installed but arlo has stopped working was working fine on vdsl.

The connection is through Spark they have me a business gateway router model HG659b

but I now can't find my base station when I search for it. An ideas cheers

[jguerdat]

Can you log into the router and verify the base is getting an IP address?  If it is, check that ports 80 and 443 are open to netgear.com.

[Grace-auto]

Yea tryed that but still no go. I can see the base station on the network I opened the ports and even took down the firewall but still nothing.

[JamesC]

Grace-auto,

When you say Arlo stopped working, what is the behavior of the internet LED on the base station? Are you receiving a specific error message that is telling you the system is not working? Consider trying to log in and view your system from a device outside your network, such as a mobile phone or tablet on a 3g/4g connection to help isolate the problem.

JamesC