Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.

Server not available, camera offline & device not connected

Reply
Discussion stats
  • 2 Replies
  • 1573 Views
  • 0 Likes
  • 2 In Conversation
JustLearning
Apprentice
Apprentice
For nearly 20 minutes my cameras were unavailable. The telephone line rang so the cable was still connected. Is this a Netgear, base station or multiple device failure? Are they being jammed? Some recordings appear to have ended up in the library during that period of time. Live streaming was unavailable. Does anyone know what is going on?!
2 REPLIES 2
TomMac
Guru Guru
Guru

Were they working when you got home ??

Hard to tell after the fact.... usu you see the Leds to tell a story.

power outage, short internet outage ... did you have the USB backup running ?

 

Also the videos in the library did they record at the time of outage ?

 

Prob least likely is the jamming idea

--------------------------------------
Morse is faster than texting!
--------------------------------------
JustLearning
Apprentice
Apprentice
Cameras recorded into library some of the time but were not available as described.

Cameras appear to be working now.

All cameras on two sites were unavailable part of the time, is this a Netgear/Arlo app problem?

No USB backup on Arlo original base station.

They have been jammed before.