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Second camera will not sync, amber light flashing

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snowflake16
Aspirant
Aspirant

I just installed my 2 camera Arlo system and second camera will not sync. Camera is not registered under MY Device, so I cannot remove and re-sync. I need help.

Thanks

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TomMac
Guru Guru
Guru

snowflake16 wrote:

I just installed my 2 camera Arlo system and second camera will not sync. Camera is not registered under MY Device, so I cannot remove and re-sync. I need help.

Thanks


Take the camera and remove the batteries.... then replace ( watch install for correctness , label just inside shows +/-.

 

Quickly push the sync button on BASE ( do not hold which is the most common mistake ), then after a few secs, push the button on the camera.

 

If the camera still fails and flashes amber, contact Support at top of page

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Morse is faster than texting!
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View solution in original post

3 REPLIES 3
TomMac
Guru Guru
Guru

snowflake16 wrote:

I just installed my 2 camera Arlo system and second camera will not sync. Camera is not registered under MY Device, so I cannot remove and re-sync. I need help.

Thanks


Take the camera and remove the batteries.... then replace ( watch install for correctness , label just inside shows +/-.

 

Quickly push the sync button on BASE ( do not hold which is the most common mistake ), then after a few secs, push the button on the camera.

 

If the camera still fails and flashes amber, contact Support at top of page

--------------------------------------
Morse is faster than texting!
--------------------------------------
snowflake16
Aspirant
Aspirant

Sorry for the late response.

 

After my inquiry, I was able to solve my problem with a previous note from the community.

I did re-sync the base and the camera and it worked.  

 

The system has been working great since then.


TomMac wrote:

snowflake16 wrote:

I just installed my 2 camera Arlo system and second camera will not sync. Camera is not registered under MY Device, so I cannot remove and re-sync. I need help.

Thanks


Take the camera and remove the batteries.... then replace ( watch install for correctness , label just inside shows +/-.

 

Quickly push the sync button on BASE ( do not hold which is the most common mistake ), then after a few secs, push the button on the camera.

 

If the camera still fails and flashes amber, contact Support at top of page



.

 

Thank you 

AlanDean
Aspirant
Aspirant

Thank you!  It worked