SSL error

[jslh]

Hi
We have an Arlo system which was working fine till about two weeks ago. Now when we open the app to view anything other than a live feed, it states that there is an “SSL error “and that it can not connect I have reset all of the cameras and I have uninstalled and reinstalled the app to no avail. I have also tried on the computer and it says that a new version of adobe must be installed. This I have done but I am still unable to view any feeds.
Any suggestions please?

[ShayneS]

Hi @jslh

When did this issue first occur? Does another web browser allow you to open the live feed?

[jslh]

Hi
It started a week ago. It makes no difference on the browser or if viewing through the app. The screen shot was from the app (not a browser).
Thanks

[ShayneS]

Have you tried to view the live feed with firefox or another browser?

[jslh]

Hi

Yes I have tried different browsers as well as the app. Neither are working

I would have thought that the app should work fine as no browser is required.

The app is my preferred platform

[ShayneS]

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

[AR25]

This is happening to me for the last few days as well. The app won’t show any devices and I keep getting an SSL error in the app. I have 18 cameras across the country

[StephenB]

---

@AR25 wrote:
The app won’t show any devices and I keep getting an SSL error in the app. 

---

Odd.  Are you also seeing this in the browser (my.arlo.com)?

What specific error are you seeing?