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[SOLVED] iPhone XS Max isn’t playing the videos with 12.1 update.

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Superjustin Follower
Follower
New iPhone XS Max with the 12.1 iOS update... still can’t play my videos or watch live feed. You can hear the sound but no video. App just crashes after a few minutes.
[screenshot attached to show 12.1 iOS]

Any advice?
Model: VMC4030 | Arlo Pro Wire-Free Camera
JessicaP Arlo Moderator
Arlo Moderator

Hi @Superjustin,

 

Try to update to the latest Arlo app version, which is 2.7.1, and iOS version, which is iOS 12.1.2. 

N0odz Aspirant
Aspirant
Had iOS 12.1.2 and had the same problem on XSmax. Upgraded to 12.1.3, problem solved.
Model: VMC4030 | Arlo Pro Wire-Free Camera