[SOLVED] iPhone XS Max isn’t playing the videos with 12.1 update.

[Superjustin]

New iPhone XS Max with the 12.1 iOS update... still can’t play my videos or watch live feed. You can hear the sound but no video. App just crashes after a few minutes.
[screenshot attached to show 12.1 iOS]

Any advice?

[JessicaP]

Hi @Superjustin,

Try to update to the latest Arlo app version, which is 2.7.1, and iOS version, which is iOS 12.1.2. 

[N0odz]

Had iOS 12.1.2 and had the same problem on XSmax. Upgraded to 12.1.3, problem solved.