Arlo|Smart Home Security|Wireless HD Security Cameras

Returned faulty camera but have no gotten a replacement

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cpack22
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How do I esculate a problem a support case I have?

I have returned a faulting camera a month ago now and not had replacement yet.

Support keep saying it's refered to another department, but no idea what's going on.

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JamesC
Community Manager
Community Manager

cpack22,

 

I have requested an update on your case. Please refer any additional questions to your open support case.

 

JamesC

cpack22
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Still no update 😞