Restore previous app version

[Alex1222]

Guys, your new app is a disaster. You just deleted to what i have been accustomed for year and introduced something different in every way. So, please either restate previous app or provide a choice for users to use one of two. If there’s no solution provided, I will drop my subscription.

[Edinburgh_lad1]

They won't do that.

[Andy_R_C]

Agreed, They have made it so over complicated only a tech nerd could figure it out.
It'll be updating my system to another brand after almost 10 years.

[Alex1222]

Any suggestions in mind?

[Rod452]

I completely agree @Alex1222 – 'disaster' is the only fitting description. Several camera models (including my Arlo Q) were essentially rendered useless overnight due to this software update.
As I’ve mentioned in another thread, it’s incredibly disappointing that a major player like Arlo shows such a lack of commitment to sustainability by turning perfectly functional hardware into e-waste through a forced software change.
My experience with support was a disaster in itself – three hours of wasted time with no resolution. The help on this forum has also been minimal. Arlo needs to listen to your suggestion: admit the mistake and restore the previous app, or at the very least, give users the choice of which version to use.
I encourage everyone to share their honest experiences with Arlo on Trustpilot.

[StephenB]

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@Alex1222 wrote:

Any suggestions in mind?

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If you describe the details of the behavior you want, perhaps we can help you get that (or something close to it) in the new app.