Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Restore Geofencing

App updated the other day and geofencing is gone. Why? I relied on that feature. It vanished, probably along with my setup. Please give it back!

Model: arlo.netgear.com | Web Site/App
Message 1 of 24

Accepted Solutions
Guru

Re: Restore Geofencing

@JamesC, GF is there and selectable on my Tab S3 tablet (Android 7.0) but not on my Nexus 6 phone (7.1.1). I force stopped the phone app with no help. Reinstalling the app fixed it. No idea why.

Message 13 of 24

All Replies
Aspirant

Re: Restore Geofencing

Any word on why this feature was removed?  Frustrating. 

Message 2 of 24
Initiate

Geofencing option removed?

I had geofencing set up fine, went to check via Android app today and the option is removed - only arm /disarm /schedule /custom are available to select. Known issue or bug?
Model: VMB3000 | Arlo Base Station, VMC3030 | Arlo Wire-Free Camera
Message 3 of 24
Aspirant

Re: Restore Geofencing

I just bought a unit for my home and set up geofencing. Now, its's gone. Was there a security flaw that needs fixed or was this just an oversight? Geofencing was the reason I purchased this device as I used it at work previously.

Message 4 of 24
Tutor

Re: Geofencing option removed?

YES!

 

So bummed its removed, hopefully back soon!

Message 5 of 24
Community Manager

Re: Restore Geofencing

This feature has not been removed. Be sure location is enabled on your mobile device.

 

Which Arlo app are you using that is not allowing Geofencing?

 

What OS version and phone model are you using?

 

JamesC

Message 6 of 24
Luminary

Re: Geofencing option removed?

I am using Android and still have geofencing.  I turned off GPS and still had the option in the app.  Turned off permission for the app to use my location and the app still had the option to use it.  Seems to me very odd.  Mine only works if I am on my phones data connection and not at all on WiFi....see's me as gone when I am at home.  What is your app version? Mine is 2.4.4_17405, released 6/29/17. Just manually checked for an update and there wasn't one.

Message 7 of 24
Tutor

Re: Geofencing option removed?

Yeah same version and even on phone data with wifi off, the option is gone.

 

are you looking on your phone and not browser right?

 

browser still "lists" geofencing" as an option but the android app its totally gone.

Message 8 of 24
Aspirant

Re: Restore Geofencing

Location is enabled and Arlo app has permission to use location services.

 

Arlo software: 2.4.4_17405

Android: 7.1.2

Phone:  Nexus 5x

 

Thanks,

Barry

Message 9 of 24
Aspirant

Re: Restore Geofencing

Location On

Pixel XL

8.0.0

Arlo App Version: 2.4.4_17405

Message 10 of 24
Luminary

Re: Geofencing option removed?

Yep, checked it with my phone and with my browser. When I set my app to not allow location, I got a notice it was for an older version and the app may not work correctly.  Not sure if they meant an older version of Android, app, phone or Arlo.  I would think that should have at minimum greyed out the option on the app but it didn't.

Message 11 of 24
Luminary

Re: Geofencing option removed?

I rebooted my phone, tried everything again and had the same result. I don't understand why some people got an app update last week yet still have the same version number and no geofencing.

 

I am on AT&T and use Lookout security.  What do all of you use?

 

 

 

Message 12 of 24
Guru

Re: Restore Geofencing

@JamesC, GF is there and selectable on my Tab S3 tablet (Android 7.0) but not on my Nexus 6 phone (7.1.1). I force stopped the phone app with no help. Reinstalling the app fixed it. No idea why.

Message 13 of 24
Guru

Re: Geofencing option removed?

It's not gone. I was missing on  one device, not another. I reinstalled the app and there it is.

Message 14 of 24
Community Manager

Re: Restore Geofencing

Those of you experiencing this issue, consider uninstalling the Arlo mobile app and download a fresh version from the app store.

 

Please let us know if that resolves the issue.

 

JamesC

Message 15 of 24
Aspirant

Re: Restore Geofencing

Uninstall / Reinstall worked.  Thanks for everyone's help.

Message 16 of 24
Tutor

Re: Geofencing option removed?

YES!

 

That was all it was, uninstall and reinstall and its back!

 

Weird

Message 17 of 24
Aspirant

Re: Restore Geofencing

Reinstall worked.

Message 18 of 24
Star

Has the Geofencing mode been removed?

I'm using version 2.4.4_17405 of the Android app and have just noticed that the geofencing mode is missing.

 

Has it been removed?  It still seems to be available in on the website althought it says "Geofencing (only accessible via mobile)", and in the iPad IOS app.

Model: VMC4030| Arlo Pro Wire-Free Camera
Message 19 of 24
Aspirant

Re: Has the Geofencing mode been removed?

It appears to have been removed from my Arlo Pro app on my Android Nexus 6 phone. Let's hope it reapears as that is an important feature for me.
Message 20 of 24
Highlighted
Guru

Re: Has the Geofencing mode been removed?

It's still there.As noted in other threads, remove and reinstall the app and GF will show again. 

Message 21 of 24
Star

Re: Has the Geofencing mode been removed?

O.K.  Uninstalling and re-installing seems to have worked.  Totally bizarre why that was required though.

Message 22 of 24
Aspirant

Re: Has the Geofencing mode been removed?

Worked for me as well - thanks

Message 23 of 24
Apprentice

Re: Has the Geofencing mode been removed?

How about fixing the issue ?!?

 

How about notifying customers that it is broken ?

 

Now, how often is geofencing going to disappear ?

Message 24 of 24