Replaced Arlo batteries, still shows low battery

[Austin316]

I have just replaced the batteries in my Arlo camera after getting a low battery email. After putting the new batteries in it only shows as having 16% battery life left on brand new batteries. Some troubleshooting i have already done is:

1) reboot base station = still shows low battery

2) re-synced camera with base station = shows 57% battery life, rebooted base station again and then it went back down to 16%

Both my base station and camera's have the newest firmware. Any ideas what might be going on ?

[Thegasworks]

I need to add to the above as I'm now experiencing rapid battery drain out of the blue. In 3 days my battery has dropped from 86% to 4%.

I bought new batteries today (always recommended Duracell) and installed them approx 2 hours ago, battery showed 100%. I'm now showing at 94% which is alarming.

I usually get 6-7 months out of my batteries as I rarely record or stream and use the system as peace of mind at night with motion detection.

Can anyone shed any light on this as a matter of urgency please.

Many thanks

[jguerdat]

All cameras or one? Can you swap cameras around to see if it's an issue with the camera or the position?

[Austin316]

I have 2 cameras and i just swapped batteries in 1 of them. It s funny because the cameras have been in the same position they are now from when i got them new and never had any issues until i swapped to new batteries and it seems to me like the arlo camera doesnt know i put new batteries in it,

[jguerdat]

Open a case with support.

[Daytona22T]

I am having the same issue with a camera that I have always used indoors.  Have replaced the batters twice, and it still shows 4% no matter what I do.

[jguerdat]

Try power cycling the base. Also, try removing it from Settings, My Devices and resync it.  

[Austin316]

I have done all the suggestions and nothing is fixing it, the batteries show as 70% when i reset everything and then they both drop back down. One currently at 11% with new batteries.

[guidodg]

are the batteries the same brand as the original ones?

[jguerdat]

The exact brand isn't as important as just using quality name brand ones.  What batteries are you using?

[Daytona22T]

This worked for me!  Thanks.

[Austin316]

So i believe i have solved my issue and it looks to be the batteries themselves. I bought the batteries from Ebay and they were "PKCELL 123A CR123A 3 Volt Lithium Battery" and since the day i started using them the cameras kept reporting a huge battery drain. So i scoured Amazon and found recommendations from people using "Streamlight 85177 CR123A Lithium Batteries" in thier Arlo Cameras.

So i bought those and put them in my cameras and so far they look good and both camera's report 95% battery life. I havent seen any huge drains yet like with the other batteries. I will keep my eye on the batteries.

[jguerdat]

And the cheap "2500mAH" rechargeable batteries fro eBay are worse. They've been known to severely damage the cameras.

[manfredz]

i accidentally bought the tenergy silver coloured 3.0 volt rechargeables and lucky if i can get a full day out of them.

The correct tenergys, the 3.7 volt gold colored ones should be here tomorrow.

Any that say 3.0 volt instead of 3.7 are going to be a problem in the arlo.

I believe the highest capacity batteries for the arlo are 750mah so anything higher than that (usually offered on ebay) should be avoided