Recordings not available in the library

[CHParker15]

 

I have a variety of cameras. All with current plans. The library became inaccessible about a week ago and still hadn’t come back up. I tried testing for manual recording. It records but doesn’t show in the library either. 

[jguerdat]

ANy camera newer than the Pro 2 (since 2018) requires a subscription for cloud recordings. What model cameras do you have and do you have a sub for them? The trial sub may have expired. If you have a paid sub, have you checked to verify that they are active in the sub?

[rschaver711]

Same here. Unable to get support from Arlo. 

[jguerdat]

The only way to get support is to have a subscription. You can temporarily buy a single camera sub for the purpose of contacting support and then cancel it when done. Note that there are no prorated refunds so be sure to get a monthly sub.

[CHParker15]

Issue is still ongoing. I am very dissatisfied. It's been nearly 2 months now. Payments for the plan have been taken from my bank account and all I have been offered is a coupon for a 1 month plan.