Recordings disappearing

[Adewale]

Why are my past motion detection recordings disappearing despite having space on the cloud storage?

[TomMac · Accepted solution]

Just in case, depending on the service you currently have, ( 7 days is free ) have you looked in the recycle bin?

If there, just restore and then save locally.

If you have one of the higher services, sometimes people miss the little "<" up near the month ( in LIBRARY ) to jump back to last months videos.

[Adewale]

Which recycle bin? Is it in the arlo library?

[TomMac]

yes....in LIBRARY....... click on  RECYCLE BIN

[Irish2]

Recycle not appearing on library page?

[jguerdat]

Missing items in the various screens usually means a failed connection to the servers. Try logging out and back in.

[Irish2]

Did not work.  I have never seen that option on the library screen.

[JamesC]

Irish2,

If you are using the Arlo app the recycle bin location is different. You will find it by navigating to Settings -> Subscription -> Recycle Bin.

Let me know if this helps!

JamesC

[Irish2]

Yes, thanks!