Arlo|Smart Home Security|Wireless HD Security Cameras
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Receiving "We are unable to claim this device" error and cannot proceed further

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  • ‎2019-04-17 08:11 PM
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Angell69
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‎2019-04-17 08:11 PM

I am trying to install this device which I purchased second hand from a friend. I have received the the message “We are unable to claim this device” and can not proceed further with the installation. Are there any troubleshooting processes to complete the installation. Thankyou.

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Streak2
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‎2019-04-17 09:10 PM

Your friend would need to delete the base from their account.

You could try and do a factory reset 

https://kb.arlo.com/1057976/How-can-I-reset-my-Arlo-SmartHub-or-base-station-to-the-default-values

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