Arlo|Smart Home Security|Wireless HD Security Cameras
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Purchased camera from Amazon Renewed. Tried adding but gives an error. See screenshot.

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mathiasm
Aspirant
Aspirant

Hi, I bought this Arlo camera recently (Amzon Renewed) and when I am going to add it to my account, after trying to give it a name, that message appears. I already reset it, I checked if the network is 2.4 and it is, I tried to connect it several times and there was no case, how can I solve this?


"unable to claim this device". For help, contact the Arlo technical support team at support.arlo.com. (while the led is flashing blue)

3 REPLIES 3
jguerdat
Guru Guru
Guru

I haven't seen that but I would suspect that the "Amazon renewed" system is the cause - the original purchaser didn't remove the system from his account after sending it back to Amazon. I'd suggest returning it and swapping for another.

mathiasm
Aspirant
Aspirant
I'm in Uruguay, It's very expensive for me sending back the camera and getting another one. Isn't there any other option?
jguerdat
Guru Guru
Guru

Use the Contact Support link at the bottom here. With your purchase receipt support may be able to resolve this for you.