Power Cut, resulting in device not connected error

[Geoff]

Hi All,

I've had a very brief power cut this morning, but enough to have to reset the electric clocks etc.

When I log in to Arlo, on the 'camera' screen, all the cameras are showing the message " Your device is not connected. Make sure it's connected to your router and has a working Internet connection."

The cameras are still recording on motion and I can see the repective video clips. I also get the notification beep on my tablet.

I have reset the Netgear router, switched it off and on, resynced the cameras, rebooted the computer, (although it's the same on the tablet). Logged out and in.

Opened and closed the battery flap on one camera, resynced, still the same.

All the lights are on the Netgear router...................................I am at a loss.

What I don't want to do is to lose all the camera setting rules etc as they were a pain to set up and get right.

The system has been functioning perfectly until this power cut.

Any suggestions would be appreciated.

Thanks in advance.

[JamesC]

Geoff,

Consider a reboot of your modem, router and the Arlo base station. Allow the base station to come back online with a solid green power and internet LED and try again.

Are you still seeing this behavior?

JamesC

[Geoff]

Hi James

Thanks for the reply.

I had already done as you say many times, but have done it again now, with no difference.

All the three LEDs are solid green on the base station.

The cameras are recording and sending video to the library, which I can access.

In the 'Mode' setting, My Devices are greyed out.

Against the device serial number it says (Offline)

I raised an online support ticket, but the reply is of no use.

I am being advised to remove my Device and let the computer search for it again.

Obviously I can't do this as My Devices is greyed out.

I do not want to lose all my rules either.

Please advise further.

Thanks

[jguerdat]

Have you tried both the app and a browser?  Maybe it's an issue with one but not the other.

[Geoff]

Hi jguerdat,

Yes, tried both and a different browser.

Deleted app and reinstalled.

Same fault on computer and android.

Thanks

[Geoff · Accepted solution]

SOLUTION.......in case anyone is following this:

Base station black button held for 30 seconds.

Log in to Arlo.

In 'Cameras'.........click add Device.

Click on 'Base Station'.

Computer found Base Station.

All working OK.

Did not lose any Mode / Rules settings.

Hoorah!

Thanks for all the suggestions.