Arlo|Smart Home Security|Wireless HD Security Cameras

Pink Image when live streaming/recording

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JMickey
Aspirant
Aspirant

I recently bought the arlo wireless system (August 2016 - 4 cameras). When setting up my last camera, I see that the image, whether live or recorded, is pink. Why am I having trouble on one camera and how do I fix it? I have already opened the battery cover, removed the batteries, put the batteries back in, removed the device and then added it again AND rebooted the entire system. What is going on?????

2 REPLIES 2
TomMac
Guru Guru
Guru

contact Netgear re the camera

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Morse is faster than texting!
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JamesC
Community Manager
Community Manager

JMickey,
 
Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

 

JamesC