Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Phone wont find camera or base station. Have turned Base Station off.

Reply
Discussion stats
  • 1 Reply
  • ‎2020-06-22 12:22 AM
  • 975 Views
  • 0 Likes
  • 2 In Conversation
Langley24
Follower
Follower
‎2020-06-22 12:22 AM

I have granted access to my wife so she can use the camera's, but she has deleted one of them by accident, and now I can't reconnect the camera on her phone. I have turned the base station off, but when I try to add a camera, it isn't finding the base station.

Labels:
0 Likes
Reply
Message 1 of 2
975
1 REPLY 1
jguerdat
Guru Guru
Guru
‎2020-06-22 06:15 AM

Since she was granted access, all you have to do is go back into her settings under Grant Access in your account and reselect the camera. 

0 Likes
Reply
Message 2 of 2
962
Related Labels
Discussion stats
  • 1 Reply
  • ‎2020-06-22 12:22 AM
  • 976 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.