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Payment problems. Arlo not accepting credit card

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TonyBergen
Aspirant
Aspirant

Hi. 

 

I got this message "We’re having trouble processing the payment for your Arlo service plan associated with..."

 

Nothing is wrong with my credit card, but anyway I logged in to my account, and tried updating my card. Inserted the card number, and when selecting month 03 I got an error, even if the months in the future  - AND the card is being used every day. I bypassed that and selected my expiry year and clicked save. I got an error that the card is not accepted.

 

Support is impossible to reach since Arlo clearly won't help their (long time) customers. No e-mail available, No ticket system or phone number. Tragic.

 

Anyway, what to do? 

 

Brg Tony

3 REPLIES 3
BrookeN
Arlo Moderator
Arlo Moderator

I have reached out to support regarding the payment message you received. Support will be reaching out to you as soon as possible. 

TonyBergen
Aspirant
Aspirant

Thanks! Seems like its fixed now for whatever reason. I got a receipt that the amount was deducted from the credit card so I guess its ok now. 

 

Thanks again!

BrookeN
Arlo Moderator
Arlo Moderator

That is good to hear, if you have any further questions let me know. Happy Holidays!