Online Firmware Update Fails Everytime

[jcbrown59]

Online Firmware Update Fails Everytime.  How Do You Manually Upload a Firmware Update?

Probably Can't Because You Have to Log Into the Device.  WiFi NETGEAR78.

Hardware VMB3010r2.  Current Firmware 1.11.9.0_26520.  Pending New Firmware 1.12.0.0_27099.

[JessicaP]

Hey @jcbrown59,

What error are you receiving when trying to update the firmware?

You can update the firmware by going to your Arlo app or through the web version. You can go through Settings > My Devices > Select your Product > Device Info > Firmware > Update. You can read here on how to update the firmware here: How do I update my Arlo firmware manually?

[jcbrown59]

No Errors Indicated.

I Have Done that Process Multiple Times.  Base Station Will Not Update.

[jcbrown59]

This Process Never Works.  No Errors.

[jguerdat]

Remove the camera from Settings, My Devices and resync. Update firmware when prompted.

[jcbrown59]

Delete ALL Four Cameras and Three Security Lights?  How Do I Save and Reload ALL the Rules?

[jguerdat]

Is this happening for all of your devices? If not, do this for only the affected ones. I would try a single one first to see if it helps. Any settings and modes/rules for any device that's removed and resynced will have to be manually recreated so take notes before deleting.

[jcbrown59]

Only Update Available is for the Base Station.  I Should Take the Base Station to a Different Location Without Sensing the Cameras and Lights.

[jcbrown59 · Accepted solution]

Took Base Station to Different Location Away from the Arlo HD Cameras and Arlo Security Lights.  Firmware Updated Successfully.

Set Base Station Back Up.  Resync Arlo HD Cameras.  Update Arlo HD Cameras Firmware.

Deleting Cameras and/or Settings is Not Required.  Poorly Designed Firmware Update Process.

[jguerdat]

Yup, blame Arlo for an issue with your networking. If it works someplace else but not at your home, it's your home network and/or ISP that's the problem.