One of cameras was unavailable (offline) suddenly today

[sungasu]

One of cameras was unavailable suddenly today after 14 days has been used. I took out the batteries and put them back and then it started woking but with low battery bar in the screen. Other 3 cameras are okay so far. Not sure if this is a defect one. Since tomorrow is the 15th day (last day to return) after I bought at the Best Buy, I need to decide if I need to return it.

Any suggestion or advice?

Thanks,

[ChristineT]

Good afternoon Sungasu,

Thank you for your post. I'll send you a personal message to discuss and continue troubleshooting the camera that is not performing as expected.

If it is determine to be a defective camera we can take the appropriate action at that time and arrange for the camera to be replaced.

Best Regards,

Christine

Arlo Team

[Hurricane75]

Same thing happened to me today I just got the system 2 days ago. Please help the other 3 cams work ok

[dl09092100]

I have same issue on 1 of 4 cameras. It is just the 2nd day I got the system. Starting worry about how long the camera would last...

[Jody]

One of my cameras just started this also....I have pulled it down from outside and pulled the batteries to force a reset..Battery levles are good with volt meter...More to come.

[Jody]

Rebooted system, Rebooted camera, replaced the camera with another camera. Will stay online a day or so then drops off line again. The signal strength is full except for one bar...New batteries...Put a brand-new camera up that i received yesterday...Just keeps dropping off line. Total distance is 58 feet from base...It is located outside.

Getting frustrated...When first installed it lasted two weeks before this started.

[Jody]

Wow getting worse. Now two have dropped offline

Batteries tested with multi meter say they are ok...One is a brand new camera with brand new batteries....All are synced with base...

All light solid Green

[jguerdat]

The other part of the equation is the base station. You've swapped cameras, now it's time for the base. You could try repositioning it first, however.

[Jody]

I moved the base to a different location and placed it over the window. The strange thing is that it worked perfectly for two weeks....Then WHAM!. Camera offline.

The only thing that has changed is Netgear sent me a new C-6300 modem/router to replace a defective unit (same modle) and I installed it Friday.The problem started proir to the router replacement.

[Mikethebody]

Hey I set my 3 camera system up today, they were all working great, then about 8 hours of working great one of the cameras dropped offline, can someone please help me

[JPC]

If it was working and brand new system and suddenly went "Offline" .. This could be a server/firmware issue.. There is a bug somewhere.. There are a number of people including me affected by this.. Netgear pls. fix it..

[newber]

Brand new 3 pack system. One camera went dead. 4 days on line .inside camera . Batteries or unit. Any ideas

[Alzev]

Same thing happened to me after an hour of installing system? There are obviously a bunch of people having this same issue and yet no post on the solution. For the expense of this kit and I was just about to buy another couple cameras I would really like to know what is causing this problem before I invest another $300 on additional cameras?

[Alzev]

What is the solution my system is brand new and up for 2 hours. This camera was also reading low battery when the batteries were out of the box.

[jguerdat]

First step is to verify the firmware is up to date.  The base station should be 1.4.2695 and the cameras should be 1.2.2688.  If not, go to Settings, Base Station Settings and ensure the Auto Update FW slider is on.  If you want to be sure, turn it off and use the Save button and then turn it on and save again.  You can try rebooting the base station and open and close the battery covers to force an update or wait overnight for the process to work automatically.  Battery reporting issues were fixed in newer firmware - your batteries may not actually be dead unless you've recorded a big bunch of videos and/or have been playing with live view, etc. a lot.

[Alzev]

Yes everything is up to date. I even did a hard reset and reconnected the other two cameras. Now I can't even get the third camera to sync up at all.

[jguerdat]

Sounds like a trouble ticket to get the camera replaced.

[Alzev]

Yeah I agree thanks I have already spent too much time trying to fix this thing. The other two cameras work amazing

[GLegaspi]

I setup my cameras last Thursday, 3/3/16. Everything was fine until yesterday when one cameras said that my batterries were very low. The night vision function will not work. Do I just go back to the store I purchased the cameras from? They are not that expensive but low batteries out of the box????

[jguerdat]

There have been cases here which sound like bad batteries out of the box but it also depends on a variety of issues, such as ambient temperature, the amount of time spent live viewing (including positioning) as well as recording.  Night vision will use more but I wouldn't think by too much.  Generally, the first set of batteries seem to go fast because of all the time spent setting up and playiong with the system and then it settles down.

[JoeLa]

One of cameras was unavailable (offline) suddenly today. I purchased them last week and they worked fine. I am a federal firefighter and away from home allot. I am working today and tomorrow and then I am going away for a week. I am leaving early Saturday morning and have no time to mess with this brad new system that I purchased from BestBuy. 

[wxman]

Looks like something was done. Update likely caused the issue because I am in the same boat.

[JamesC]

JoeLa, wxman

Have you tried power cycling the cameras that are showing not connected or offline (open and close the battery compartment door). Pay close attention to the LED behavior on the camera, What do the different LED behaviors on my Arlo Wire-Free camera mean?

Please let me know the results

JamesC

[wxman]

I had to take out the batteries to sync again.

Not something I expect doing unless batteries needed changing.