One of cameras was unavailable (offline) suddenly today. I purchased them last week and they wor

[sungasu]

One of cameras was unavailable suddenly today after 14 days has been used. I took out the batteries and put them back and then it started woking but with low battery bar in the screen. Other 3 cameras are okay so far. Not sure if this is a defect one. Since tomorrow is the 15th day (last day to return) after I bought at the Best Buy, I need to decide if I need to return it.

Any suggestion or advice?

Thanks,

[JoeLa]

I honestly appreciate your trying to help me out, but I'm not home and this is pretty much the dumbest thing I have ever heard. Why would I want security cameras in my home if I have to be in the same room as them to take out the batteries and then replace them to fix an issue? I'm not home right now to take out the batteries so this camera is pretty much useless to me. My point is that this should not be happening in the first place. Not for $350 cameras. But thank you for trying. I'm returning these cameras as soon as I get time to do it. 

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JamesC wrote:

JoeLa, wxman

Have you tried power cycling the cameras that are showing not connected or offline (open and close the battery compartment door). Pay close attention to the LED behavior on the camera, What do the different LED behaviors on my Arlo Wire-Free camera mean?

Please let me know the results

JamesC

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[JamesC]

JoeLa,

You could also try remotely restarting the base station if you use the Arlo mobile app. Settings > My Devices > Select your base station > click the Restart button. Allow the base station to come back online and then check to see if the cameras are accessible. If you are willing to try this, and it works for you, please let me know.

JamesC

[JoeLa]

I did that first before posting anything here. It did not work.

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JamesC wrote:

JoeLa,

You could also try remotely restarting the base station if you use the Arlo mobile app. Settings > My Devices > Select your base station > click the Restart button. Allow the base station to come back online and then check to see if the cameras are accessible. If you are willing to try this, and it works for you, please let me know.

JamesC

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[wxman]

Looks like the only solution is to physically remove the batteries. I tried remotely as well, didn't work.

Removed batteries and the 2 cameras started working. Really unfortunate...don't expect this from such an expensive product reaponsible for security.

[ant]

It happened with another camera as of this early morning. Power cycling the base station did not fix it. I did not get any low battery e-mails too. It is probably dead/low battery again like last month with the other camera. This is annoying! 😞

[JamesC]

ant,

Consider rebooting the camera by opening and closing the battery compartment door. Pay close attention to the camera LED behavior to determine if it indicates low battery: What do the different LED behaviors on my Arlo Wire-Free camera mean?

After the camera indicates it has synced back up with the base station (rapid blue LED) check again to see if the camera is showing online.

JamesC

[notdavid]

One of my four cameras went offline on its third day of operation. After finding that this was not an uncommon problem, and knowing my router wasn't at fault and that the camera was well in range, I pulled the plug on the base station for 10 seconds. It solved the problem!