On vacation and arlo base and cameras offline

[dxpier]

I'm 4 hours away From home and just looked and noticed that my base and cameras are all offline. I went into settings to reset/restart remotely...but looks like only "remove device" is an option. Please advise....worried and desperate to get it back up remotely if possible.

[steve_t]

There is a RESTART button in the settings for the base station. Try that. If you can't find it in your app, it's definitely there in the web browser

[dxpier]

It is greyed out on my app and not even an option on the browser. Any ideas why that would happen?

[TomMac · Accepted solution]

If you base is offline, the remote restart button is grayed out .

There is nothing to be done without prob physical contact,  ie  unplug/plug the base.

There are two option fro remote locations that you can use.

1) use a UPS for the base and the router/modem ( I think this is best )... it would keep all 3 powered up and they will be happy during short term power outages ( at least a few hours with a mid sized ups )

2) buy a Wemo outlet plug...then the base gets plugged into it... Wemo works via wifi to your router so the pwoer and router must be working.

It allows you to remotely " unplug-plug "

[steve_t]

Are you able to remotely log into your modem/router?