Arlo|Smart Home Security|Wireless HD Security Cameras

Often in videos, the lower half of the video is just green...

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butlergum
Guide
Guide

In fact this makes me upset, beacause i don´t know why this sometimes happens.

In that case, you can not use this video, because there is nothing you can really recognize in it.

 

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jguerdat
Guru Guru
Guru

App or browser?  If you download it do you see the same thing?

butlergum
Guide
Guide

I faced the behaviour in browser and within the app.

Downloading the video doesn´t fix the problem.

 

actually i don´t see a reason why this happens. I experienced it, during night vision shots also during daylight.

 

jguerdat
Guru Guru
Guru

Sounds like a trouble ticket is in order.