Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Offline and can’t reset

Reply
Discussion stats
  • 1 Reply
  • ‎2024-11-25 02:59 AM
  • 55 Views
  • 0 Likes
  • 2 In Conversation
cibaa
Follower
Follower
‎2024-11-25 02:59 AM

I have 6 arlo 4 cameras outside my house and all of them are showing offline. Yesterday my daughter got my phone and hit the arm home, arm away, and standby a bunch of times in a row. We haven’t had any coverage since. I tried resetting the home base but can’t really figure anything else out from there. Any advice? Thanks!

Labels:
0 Likes
Reply
Message 1 of 2
55
1 REPLY 1
StephenB
Guru Guru
Guru
‎2024-11-25 04:49 AM
@cibaa wrote:

I tried resetting the home base

Did you just power-cycle the smarthub?  Or did you reset it with a paper clip?

 

If you reset the smarthub with a paper clip, then you will need to remove the cameras from your account and then add them back.

 

 

0 Likes
Reply
Message 2 of 2
51
Related Labels
Discussion stats
  • 1 Reply
  • ‎2024-11-25 02:59 AM
  • 56 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.