Not recognizing our devices

[Anngary1992]

For no reason all of a sudden the system was unable to recognize our phones. When wanting to send a push to our phones we don’t receive anything. We are able to change password thinking that was the issue.  We’ve rebooted the base, restarted the phones, deleted the app and reloaded it but still have no luck. We had an older camera system so thought that was the issue so bought an updated version but still can’t use it. Please help as we can’t get in touch with anyone 

[jguerdat]

You selected the Essential Outdoor Gen. 2 cameras while you suggest you have a Pro 2 or older camera. Which is it? The type of battery can help nail it down as well as removing the battery (from a Pro or Pro 2 camera) and looking for the label that has a VMCxxxx notation. Which system (old/original system or the new one) are you trying to get help for? The solutions may be the same but there are other possibilities, too.

Do the cameras record at all? If not, that may be the reason you're not getting notifications. The old cameras should have the free 7 day, 5 camera plan while the new ones require a subscription. New cameras come with a trial sub but that can expire without you realizing it so check Settings, Home, Plans or Settings, Subscription, depending on which one you see (the app supports 2 user interfaces so we also need to know which one of these you see).