Not receiving notifications after software update

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mrsr71
Aspirant
Aspirant
  • All cameras are working but, I not receiving ANY notifications when there's movement AFTER the app update 🤬
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BrookeN
Arlo Moderator
Arlo Moderator

Can you make sure that it is set up correctly for notifications. The new user interface is a but different from the older one. I am not sure if you are on iOS or ANdroid, so I will leave the steps for both:

https://kb.arlo.com/000062910/Why-am-I-not-receiving-Arlo-notifications-on-my-iOS-device-Arlo-Secure...

https://kb.arlo.com/000062912/Why-am-I-not-receiving-Arlo-notifications-on-my-Android-device-Arlo-Se...

 

Please let me know if you are still seeing the same behavior after doing these steps. 

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BrookeN
Arlo Moderator
Arlo Moderator

Can you make sure that it is set up correctly for notifications. The new user interface is a but different from the older one. I am not sure if you are on iOS or ANdroid, so I will leave the steps for both:

https://kb.arlo.com/000062910/Why-am-I-not-receiving-Arlo-notifications-on-my-iOS-device-Arlo-Secure...

https://kb.arlo.com/000062912/Why-am-I-not-receiving-Arlo-notifications-on-my-Android-device-Arlo-Se...

 

Please let me know if you are still seeing the same behavior after doing these steps.